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DISCLAIMER: THIS PRIVACY POLICY IS ASSOCIATED
WITH THE RETAILS CONSUMER AND COMMERCIAL SERVICES PROVIDED BY SAGECOM, INC. IN
THE UNITED STATES AND IS ONLY APPLICABLE TO CUSTOMERS LOCATED IN, OR SAGECOM
SERVICES GOVERNED BY THE APPLICABLE LAWS OF THE UNITED STATES. SAGECOM WILL
COMPLY WITH ALL APPLICABLE PRIVACY LAWS GOVERNING SAGECOM SERVICES PROVIDED IN
OTHER JURISDICTIONS. FOR CUSTOMERS PURCHASING ANY OTHER SERVICES FROM SAGECOM
OR ANY OF ITS AFFILIATES, PLEASE SEE THE PRIVACY POLICY CONTAINED ON THE
APPLICABLE WEBSITE OF THAT PROVIDER.
EFFECTIVE DATE: ALTHOUGH SAGECOM RESERVES THE
RIGHT TO CHANGE THIS PRIVACY POLICY AT ANY TIME (SEE "HOW WILL I KNOW IF
SAGECOM CHANGES THE PRIVACY POLICY" BELOW), THIS POLICY WAS LAST UPDATED
ON MARCH 23, 2010.
Sagecom, Inc. ("SageCom") respects your
privacy and is committed to the protection of your personally identifiable
information. This Privacy Policy has been designed to ensure that the privacy
of the information we obtain in the normal course of providing our services is
respected and maintained.
What is “Personally Identifiable
Information”?
“Personally Identifiable Information” consists of
information that can be associated with a specific individual or entity, or
permits the individual or entity to be contacted either physically or online.
This information includes, for example, a customer’s name, address, telephone
number and e-mail address.
Why Does SageCom Collect Personally
Identifiable Information?
SageCom recognizes that any personal information
is very important to you, and that you should have a right to control the use
and dissemination of that information. Therefore, SageCom collects Personally
Identifiable Information for a variety of purposes, all geared toward making
your experience as a customer or prospective customer a positive one. SageCom
may collect and use Personally Identifiable Information for any of the
following purposes:
- To provide
and/or change service you request to purchase;
- To bill
you, run credit checks, or to initiate debt collection;
- To provide
you with Customer Service;
- To ensure
that our website is customer friendly, informative and easy to access;
- To create
new services that may be of interest to you;
- To protect
our customers, employees or property (e.g., to investigate fraud,
harassment or other types of illegal activity);
- To
anticipate and resolve problems with your services; and
- To inform
you of new products, promotions or other marketing initiatives.
Typically, SageCom will provide you with a choice
to opt out of our marketing activities. If no opt-out choice is available,
please contact SageCom at the address or telephone number listed in the
“Contact Us” portion of this Privacy Policy and a SageCom representative will
process your request. Once your opt-out request has been processed, SageCom
will respect your request to decline to receive further direct marketing
communications.
Will SageCom Disclose My Information to
Any Third Parties?
The information collected by SageCom will only be
used internally at SageCom, subject to the limited circumstances listed below.
Unless you give us your express consent, SageCom will not disclose your
information to third parties who want to market products to you. When SageCom
uses agents, contractors or other third parties to perform services on its
behalf, and those third parties have access to your Personally Identifiable
Information, SageCom will require that those third parties are subject to a
confidentiality agreement so that your information is protected.
What are the Limited Circumstances under
which SageCom Will Disclose Personally Identifiable Information to Third
Parties?
SageCom may be required to disclose your
Personally Identifiable Information to comply with applicable law. For example,
SageCom may be required to disclose certain information under a subpoena, a
court order, or as required by a regulatory or administrative agency (e.g., in
response to a customer complaint). Additionally SageCom may disclose this
information if we, in good faith, believe that this information is necessary to
identify, contact or bring legal action against individuals who may be a threat
to public safety or interfering with SageCom network, services or our
customers.
If SageCom decides to stop providing Service or
sell or transfer parts of its business to unaffiliated companies, SageCom will
provide only that portion of your Personally Identifiable Information that will
allow these companies to offer you the same or similar services or as to
accomplish our business objectives. Be assured that these unaffiliated
companies will be bound by confidentiality requirements and will be obligated
to keep SageCom customer information confidential.
How Does SageCom Collect Personally Identifiable
Information?
SageCom collects Personally Identifiable
Information in various ways, such as over the phone, over the Internet (if you
transact with us on-line), or when you complete an application form for one of
the products or services that we offer or promote. SageCom collects personal
information directly from you at the time when you apply for Services. SageCom
may also collect personal information from third parties such as:
- credit
reporting agencies;
- suppliers
of telecommunication services (e.g., other telecommunications and
information service providers); or
- other
entities who supply services to us related to the provision of
telecommunication services provided to you.
If you do not want SageCom to have your
Personally Identifiable Information, please do not submit it to SageCom. Be
advised, however, that this may interfere with SageCom’s ability to effectively
resolve any customer service related issues you may have.
What About Personally Identifiable Information
Specific to Internet Services?
For users of SageCom’s internet services, or
those individuals that access SageCom’s website or web-based tools via the
internet, SageCom may store information on your computer in the form of a
“cookie” or similar file. Cookies allow SageCom to conduct additional market
research into the users of our website and products, and will allow us to
develop ways to improve our websites and services. If you do not want a
“cookie” or similar file stored on your computer, SageCom recommends that you
consult with your internet browser instructions or “help” command to erase,
block or monitor the cookies attached to your hard drive.
Additionally, from time to time, SageCom collects
information about visits to our website, session lengths, bit rates and the
number of messages and bytes passed. This internet usage data is not resold,
and is only used on a macro scale (i.e., aggregate basis) to evaluate the
SageCom website. SageCom may also contract with third parties that use Web Beacons
on its website. These Web Beacons are used to track the performance of our
marketing efforts with respect to the services and no personally identifiable
information is collected in the process.
SageCom will not read your outgoing or incoming
e-mail, private chat or instant messages. Subject to applicable law, SageCom
may store messages for a brief period of time and could be compelled to
disclose those messages to comply with applicable law as described in the
section titled “What are the Limited Circumstances Under Which SageCom
Will Disclose Personally Identifiable Information to Third Parties?”
Does SageCom Use Any Security Measures to
Ensure the Privacy of my Personally Identifiable Information is Maintained?
Yes. SageCom takes all reasonable steps to ensure
that all information we collect, use or disclose is accurate, complete,
up-to-date and stored in a secure environment accessed only by authorized
persons, and uses Secure Socket Layer (“SSL”) software to provide secure
sessions for our visitors.
Can I Access The Personally Identifiable
Information I Have Provided to SageCom?
Yes. SageCom will allow you to review or update
the available personally identifiable information that SageCom received
directly from you (not from any third parties) by accessing your account
online, or by contacting SageCom at the address or telephone number listed in
the "Contact Us" portion of this Privacy Policy. In order to ensure
your privacy is maintained, SageCom may ask for information to verify your identity
prior to granting you access to your information.
How Will I Know if SageCom Makes Changes
to the Privacy Policy?
In the event that SageCom makes material changes
to this policy, SageCom will post a summary of the changes on the first page of
its website in a clear and conspicuous manner.
How Can I Submit A Privacy Complaint to
SageCom?
Please submit any complaints about breaches of
your privacy in writing by contacting SageCom at the address or fax number
listed in the "Contact Us" portion of this Privacy Policy:
What About the Protection of Children?
SageCom does not actively or knowingly collect
any Personally Identifiable Information from individuals under 18 years of age.
Where appropriate, SageCom will instruct children not to submit such
information to our website advertisements without the consent of a parent or
guardian. If a parent or guardian is concerned that a child may have submitted
Personally Identifiable Information to SageCom without their consent, that parent
or guardian may contact SageCom at the address or telephone number listed in
the "Contact Us" portion of this Privacy Policy and request that this
information be removed from our files.
Contact Us
SageCom Customer Service Department is available
to assist you with any privacy concerns you may have. Contact information
follows:
Mailing Address:
SageCom Incorporated
14696 SW 161 PL
Miami, FL 33196
Tel: 305-704-7501; Fax Number: 1-877-809-4133
E-mail: customerservice@sagevone.com
You may also e-mail SageCom directly through info@sagecominc.com
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