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Let your callers call a single number and have SageVone Call Center Queue service take care of the rest! With this feature, all incoming calls received by a single phone number are automatically processed by distributing them to a group of users or agents.
Utilize your Resources
Agents are given login accounts and SageVone Call Center Queue provides uniform distribution of incoming call to the available agents. Calls that cannot be answered immediately are automatically queued for the next available agent.
Promote your Business
You can play music while callers are on-hold or take advantage of your caller’s waiting time to advertise special promotions for your products and services.
Protect your Image
With Overflow Queues setup, you can be sure your callers are taken care of. When incoming calls load get really heavy and the callers are waiting for too long, overflow can be routed to a given destination to answer those calls. This protects your image and enhances profitability.
Track your Performance
SageVone Call Center Queue also provides you statistics report to monitor your agent’s individual performance as well as the over-all performance of you call center.
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